What is your opinion of LogMyCalls or other call tracking services?

Tim Capper: One of my hotel clients put this in place, each property would have a different number displayed, etc. About 3 months after it was installed our rankings started dropping and traffic decreased. I looked at everything and the only thing that had changed was installing the call tracking. I spoke to JM in a webmaster central hangout and he took a look and said the way it had been implemented should be OK - so back to square 1. I spent another month sifting through everything - nada After the 6 month trial the company decided that it was not of benefit and removed the tracking from site - Hey presto everything started returning to normal. So what I can say is this : Google offficially said it was OK and implemented correctly Personally my own personal feeling, something funky went wrong, and returned when it was removed. So... if you are going to use : Check the company out thoroughly Implement on site correctly Take it on a 6 month trial

Tim Capper: Hi Mike.

One of my hotel clients put this in place, each property would have a different number displayed, etc.

About 3 months after it was  ;installed our rankings started dropping and traffic decreased. I looked at everything and the only thing that had changed was installing the call tracking.

I spoke to JM in a webmaster central hangout and he took a look and said the way it had been implemented should be OK - so back to square 1.

I spent another month sifting through everything - nada

After the 6 month trial the company decided that it was not of benefit and removed the tracking from site - Hey presto everything started returning to normal.

So what I can say is this :

Google offficially said it was OK and implemented correctly

Personally my own personal feeling, something funky went wrong, and returned when it was removed.

So... if you are going to use :

Check the company out thoroughly
Implement on site correctly
Take it on a 6 month trial

Mike Stetzer: As always +Tim Capper ;, thank you for your awesome feedback! My gut feeling was always that if implemented incorrectly, it could cause some harm.