To Respond or Not to Respond
That is the question Tim Capper is trying to answer with regard to negative reviews. His tips are:
- Be Professional in Your Response
- See it From the Reviewer’s Perspective
- Remain Relevant
- Avoid Emotions
- Don’t Pass the Blame
- and more...
" You need to understand that the way you respond will determine the way existing and potential customers will look at you. "?