(Entry was posted by Neil Cheesma on this post in the Dumb SEO Questions community on Facebook, 02/22/2018).

Google My Business displays "unresponded reviews"

Two questions: 1. What value Google My business reviews? 2. Google My Business displays "unresponded reviews" - as if it is `important/relevant` they should ALL be responded to - surely if someone has left a review the business doesn`t need to respond? With a thank you? Or is it best practice to respond anyway?

This question begins at 00:06:36 into the clip. Did this video clip play correctly? Watch this question on YouTube commencing at 00:06:36

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YOUR ANSWERS

Selected answers from the Dumb SEO Questions Facebook & G+ community.

Travis Bailey: It`s generally good practice to respond, positive or negative. But that can get hairy if the client is less than open to criticism. Remember, various terms like `Twitter Meltdown` are a thing, and can happen anywhere. But yes, it is kind of basic customer service. Though some businesses haven`t caught on to it. Good, bad, or ugly - a responsive business shows effort. They`re pretty much just social proof. Search for your favorite type of restaurant in any nearby village. You`ll see reviews don`t amount to much.
Alan Bleiweiss: More overreach by Google. Who as a small business owner, has time to respond to 800 positive reviews with "thank you"? What value is added? None.