Dumb SEO Questions

(Entry was posted by Neil Cheesman on this post in the Dumb SEO Questions community on Facebook, Thursday, February 22, 2018).

Google My Business displays "unresponded reviews"

Two questions:

1. What value Google My business reviews?

2. Google My Business displays "unresponded reviews" - as if it is `important/relevant` they should ALL be responded to - surely if someone has left a review the business doesn`t need to respond? With a thank you? Or is it best practice to respond anyway?

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Selected answers from the Dumb SEO Questions G+ community.

  • Travis Bailey: It`s generally good practice to respond, positive or negative. But that can get hairy if the client is less than open to criticism. Remember, various terms like `Twitter Meltdown` are a thing, and can happen anywhere. But yes, it is kind of basic customer service. Though some businesses haven`t caught on to it. Good, bad, or ugly - a responsive business shows effort. They`re pretty much just social proof. Search for your favorite type of restaurant in any nearby village. You`ll see reviews don`t amount to much.
  • Alan Bleiweiss: More overreach by Google. Who as a small business owner, has time to respond to 800 positive reviews with "thank you"? What value is added? None.

View original question in the Dumb SEO Questions community on G+, Thursday, February 22, 2018).

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